1. Introduction
BHL Networks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us via WhatsApp.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, and business details provided via WhatsApp or contact forms.
- Order Information: Product inquiries, quotations, purchase history, and shipping addresses.
- Usage Data: IP address, browser type, pages visited, and time spent on our website (via cookies and analytics).
3. How We Use Your Information
We use your information to:
- Process and fulfill your product orders and inquiries
- Provide customer support and technical assistance
- Send order updates, product announcements, and promotional offers (with consent)
- Improve our website, products, and services
- Comply with legal obligations and prevent fraud
4. WhatsApp Business
We use WhatsApp Business API to communicate with customers. By contacting us via WhatsApp, you consent to receiving messages from us. You can opt out at any time by replying "STOP" or contacting us directly. We do not share your WhatsApp number with third parties for marketing purposes.
5. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookies through your browser settings. We do not use cookies to collect personally identifiable information without your consent.
6. Data Sharing
We do not sell your personal information. We may share data with:
- Logistics Partners: Shipping companies to deliver your orders
- Payment Processors: For secure transaction processing
- Legal Authorities: When required by law or to protect our rights
7. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under Indian data protection laws, you have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for marketing communications
- Request data portability
- Lodge a complaint with the relevant data protection authority
9. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us via WhatsApp or email at ishaan.walia.148@gmail.com.